Frequently Asked Questions

All cancellations will be logged in your customer account. For accounts with excesseive amounts of order cancellations, we will be limiting certain features to these accounts on our website. The limitations will include, but are not limited to:

• Will not be able to place orders using the Customer Hold Option,
• Will not be able to place orders with Pre-Order items

Customers will be sent two notification emails warning of excessive use before action is taken against their account. If action against an account is necessary, a final email will be sent.

One or two cancellations will NOT result in your account being limited.

Not Ready for Your Order to Ship Yet?

Select the “customer hold” option as your shipping method during check out. After payment is accepted, we will have your order held until you are ready for it to ship.

Want to Add to Your Customer Hold Order Before it Ships?

Simply place your new order(s) and select the customer hold shipping method during checkout and your new order(s) will be held so they can be linked when you are ready to have your order(s) shipped.

Ready to Have Your Customer Hold Order Shipped?

Once you are ready to have your order(s) shipped, simply email (contact@oldtaverngames.com) or call (727-808-4223) our support team and let us know. Your order(s) will NOT ship until you have contacted Old Tavern Games.

• Customer hold feature is currently only available within the continental 48 states.
• Payment is required in full at time of purchase for all orders. Unpaid orders will be subject to cancellation and will not be held under the Customer Hold feature.
• If Customer Hold is selected as the shipping method, the order will NOT ship until you contact Old Tavern Games.
• If your order(s) total over $100 at the time of shipment, they will ship via our Free Shipping option. Orders totaling under $100 will require shipping to be calculated and paid prior to shipment.
• Once you have requested your order(s) ship, it can take one to two business days to process and ship your order.
• To ensure inventory integrity all individual orders must ship in one shipment. For this reason existing orders cannot be split into multiple orders or shipments.
• Any abuse of the Customer Hold system could result in the cancellation of your order(s) or the discontinued privilege of using this feature. (Ex: excessive cancellation of orders, attempting to circumvent other stated policies, etc.)
• Our Customer Hold feature is subject to change or discontinuation at any time.

If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety once the item arrives.

All pricing is listed in USD.

Our website accepts all major credit cards and PayPal as acceptable methods of payment.

Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and Old Tavern Games reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Old Tavern Games reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been received. In the case of a pricing error Old Tavern Games will contact you via email regarding the error and will process a full refund for the order.

Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed. If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item says preorder in the title, it means the item is not yet available and we are taking advance orders. The quantity available and 'In Stock' notation displays the amount we have left based on our current order with the supplier.

All preorders must ship out in one shipment and existing preorders cannot be split into separate orders.

All returns require approval and an RMA. Please email contact@oldtaverngames.com for approval before sending back merchandise.

Old Tavern Games will accept returns on all unopened products within 2 weeks of delivery. Old Tavern Games does not cover shipping costs on returns. All returns are subject to a 15% restocking fee. The restocking fee is waived if store credit is elected as the refund method.

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email Old Tavern Games and we will be happy to assist you.

Shipping Information

Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order. Our warehouse is located in New Port Richey, Florida and transit time varies based on destination.

Transit Companies

We utilize UPS and USPS as our shipping carriers.

Transit Times

Times vary based on destination and shipping method chosen.

Tracking Information

Shipping confirmation will be emailed by the end of each business day. Tracking numbers will be available within 24 hours from the time of shipment. Account holders can view their tracking number from the customer account page.

Free Shipping

Orders of $100+ and shipping to the 48 contiguous United States qualify for free shipping.